OnviServ Outsourcing Services

Hosted Services

OnviServ offers a flexible, cost-saving alternative to organizations that choose to
maintain their own agents. Through our hosted applications, you can reap the benefits
of our professional contact center without the burden of expensive software, hardware, ongoing maintenance and upgrades. Local and remote agents can be managed and monitored via our leading-edge data center.

OnviServ is a particularly sound investment for temporary and emerging contact centers faced with staggering startup costs for personnel, telephony, computer equipment, and requirements for square footage. Outsourcing OnviServ's software and hardware can reserve capitol for day-to-day operations.

Our OnviServ Hosted Services can offer you:

Data Center Facilities
Redundancy
Disaster recovery
Periodic Capacity

Application Services

OnviServ provides OnviCenter contact center applications through an innovative and
cost effective ASP model. OnviCenter products are maintained at OnviSource Data
Center facilities and can be used by customers through various price models, including
per-agent-per-month, fixed monthly fees, transaction-based fees and others.

Applications include:

Call Recording
Tele-Services and Answering Services
Research Scheduling and Dispatching
Medical Answering Services and Emergency Dispatches
Order Processing and Fulfillment
Others

Contact Center Outsourcing Services

OnviServ engages in business-to-business and residential programs. Our diverse array
of services offers valuable solutions for any organization. Multiple programs can be implemented simultaneously for any single customer.

Telemarketing and Campaign Outsourcing Services:

Acquisition
Win-back
Up Sales and Cross Sales
Sales and Marketing Campaigns
Lead Generation and Qualification
Inbound and Outbound Sales
Direct Mail Campaign
Market Trials
Product Launches
Target List and Data Mining and Analysis

Customer Transaction Outsourcing Services:

Billing and Billing Resolutions
Collections
Customer Plan Changes Migrations
Customer Surveys
Data Collections
Customer Support Services and One Call Solution Center
Order Processing and Provisioning
Revenue Tracking, Reconciliation and Reports

Customer Retention Outsourcing Services:

Retention Programs
Churn Management Programs
Customer Contact and Loyalty programs