Rapidly deploy a new campaign from the very moment a new account has been acquired. OnviScript Writer campaign management tools enable nontechnical staff to create call flow scripts in a matter of hours. There are no complex programming languages to master, making OnviScript a valuable time saving tool for busy managers.
Eliminate costly repetition and unnecessary transfers by building scripts that are intuitive. OnviScript Writer walks your agents through each transaction. Minimal training is required to get inexperienced agents operating efficiently, saving valuable time and resources.
Upload customer account information from your CRM through OnviScript Writer. Structured call scripts can be incorporated with your customer's data and their website to help lead agents through each transaction confidently and with a base of pertinent knowledge. Our simple user interface displays clear prompts and detail screens that facilitate quick responses from agents.
OnviScript Writer stores orders and information gathered through each agent transaction. This information can be uploaded to into a CRM, emailed and even exported to a spreadsheet.
Customers and agents experience a high degree of success and satisfaction with OnviScript in place. Contact centers using our scripting products build a more loyal customer base and retain agents for a longer period of time.
The OnviScript software suite operates on the OnviCenter platform and easily integrates with CRM systems, existing databases and telephony switches.
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