Cost effective, rapid and automated acquisition of valuable and actionable knowledge from audio media, text, or customer transactions

OnviSense set of software solutions offer highly affordable and advanced solutions in speech analytics, e-discovery, data mining and rule-based knowledge distribution for contact centers and enterprises.

Explora Speech Analytics

Explora speech analytics product utilize state of the art speech/audio search and analysis technologies such as phonetic engines to provide extremely fast and highly accurate results with no need for dictionaries.

Extracta Data Mining

Extracta data mining products offer advanced and rule-based mining engines, data profiling, file conversions and user-defined and electronic distribution of profiled data.

Highly Affordable Prices and Broad Range of Scalability

OnviSense's highly affordable prices and ease of use facilitate rapid return on investment, ROI justifications and cost effective deployment of analytics by contact centers and enterprises. OnviSense provides one of the lowest prices in the industry with a broad range of scalability and deployment. It's enterprise-wide applications, beyond contact center use, make it far easier to justify the return on investment.

We Make it Work for Your Specific Applications

OnviSense products are supported by special OnviSense Advantage Program that offers a range of customer-centric services, including ROI analysis, free trials for proof of concepts, customization, pilot programs, project management, on-the-job-trainings and operations continuity.

We Make it Work with Third Party Call Recording or CRM Products

Our "OnviSense Product Overlay Strategy" provides necessary conversions and software tools to utilize recorded calls, CRM files and customer data bases from other vendors and offer speech analytics and data mining capabilities – preserving your existing investments while overlaying new advanced capabilities.

Purchase it, or Lease it from Clouds - Your Choice

OnviSense solutions are offered through both capital purchase and cloud-based services to match customers' business and financial needs.

Broad Range of Benefits

OnviSense products provide enterprise-wide capabilities that can significantly improve the top challenges in the management of contact centers and enterprises; especially in the following areas:

• Quality monitoring/assurance
• Agent training
• Compliance and liability management
• Transaction validation
• Cost reductions and transition to value-center
• Significant optimization in outbound transactions, telesales and telemarketing
• Transaction information updates and rule-based distribution to agents or other organizations
• Customer satisfaction and agent retention
• Customer information mining, profiling, and production of actionable knowledge
• Business intelligence, sales and marketing discoveries - delivering enterprise-wide benefits

Automate Quality and Liability Management While Reducing Costs

OnviSense technologies are integrated with the OnviCord call recording and quality-liability management, collectively providing analytics-based quality and liability management that can:

• Generate Actionable Knowledge to reduce time-to-action and QA costs
• Capture and analyze valuable insight and intelligence applicable to sales, marketing, business strategies and liability management
• Automate QA processes and distribution of evaluation documents

Make Outbound Calls Smarter and More Productive

OnviSense Extracta can mine customer' information and profile data exactly to maximize your efforts and outbound objectives, significantly reducing wasted calls while increasing the positive outcome.

Interworking with the Entire Enterprise

OnviSense products offer Data Portals to access, import and export OnviSense or customers' data.

Automate Maintenance, Reduce IT Costs, Increase Operations Continuity and Security

OnviSense products can significantly reduce customer's Total Cost of Ownership (TCO), IT workload and maintenance costs, and improving operations continuity when adding our OnviNet Operations Management software.

OnviSense Advantage Program

A special service program assisting customers with the challenges of implementation, deployment and ROI recognition of speech analytics and data mining through provisioning of application analysis, ROI analysis, free trials, project planning, customization, pilot programs and business continuity-assurance measures.

OnviSense Advantage Program offers true partnership services at affordable prices, with the objective of making Explora and Extracta products work for our customers. This unique program includes the following services:

• Analysis

Offering customer's specific application and ROI analysis, leading to the systematic definition of projects, milestones and targets

• Free Trials and Pilot Programs

Offering a free trial using customer's actual media to demonstrate the results and deliver proof of concepts; or providing a short term, specially packaged and priced Explora or Extracta, enabling customers to effectively perform trials before the purchase of perpetual licenses

• Customization

Developing additional capabilities focused on customer's specific use and requirements

• Project & deployment Management

Defining tasks, schedules and milestones, assisting customers with the full scope of deployment and providing direct help in the implementation and deployment of the product

• On-the-Job Training

Offering a unique set of hands-on and on-the-job training to maximize the use of OnviSense products

• Business Continuity & Assurance

Monitoring and assessing the performance to assure proper return and results