OnviNet
Voice & Data Management

Seamless Integration with Windows Environments
OnviNet offers a platform of Microsoft Windows and XP Professional-based servers and a mySQL database in a modular architecture that enables organizations to add capacity and integrate third party applications to fulfill the specific requirements of their call center.

Scalable Platforms with Comprehensive Functionality
Call handling, dispatch and voice recording functions reside within a central data server offering an affordable, single box solution for small to mid-size operations. Scalable, multi-server systems are available for enterprise-size contact centers. All call handling servers include voice mail and voice logger ports.

OnviNet call handling systems incorporate an integrated web browser, automated on-call scheduling, operator chat, and recording to provide a comprehensive contact center solution.

Stand-alone recording systems can capture a virtually unlimited number of phone and radio channels with optional onscreen video capture.

• Inbound Call Handling
• Outbound Call Handling
• Intelligent Call Distribution (ICD)
• Automatic Call Distribution (ACD)
• Database Management
• Digital Voice Recording

OnviNet Options

• Interactive Voice Response (IVR)
• Dispatch & Messaging Services
• Web Integration
• Voice Mail
• Unified Messaging
• Screen Capture

OnviNet Dialer

Intelligent predictive dialing for outbound call handling features customizable call management rules, call queue controls and call switching for call forward functions.

Special statistical reporting functions include averages for on-hold time, call wrap-up time, talk time and dropped calls.

Customized settings include agent call time limits, call assignment method, agent privileges and permissions, minimum initial contact time, maximum connect wait time, maximum calls in queue, and ring options.

OnviNet Message Server

Contact centers can add messaging capabilities to OnviCall using this stand-alone server. Send messages by alpha fax, digital paging, text messaging or email.

OnviNet Portal

Portal is a cost-effective unified messaging platform with standard voice mail and IVR capabilities with web integration utilizing PCI technology for digital and analog circuits. Acting as a stand-alone system or interconnected with a PBX, Portal integrates easily with existing services.

Like OnviNet VMIII, Portal unified messaging features for voice, fax and email make it possible for messages to be viewed and archived directly from a networked PC or forwarded to an email address.

Portal offers a variety of options for receiving messages such as pager, email, cell phone, home or office phone and fax.

A virtually unlimited number of mail boxes makes Portal an ideal solution for enterprise-sized applications.

Features include

• Auto Attendant
• Multi-User Greetings
• Scheduled Greetings
• Call Screening
• Follow Me
• Trunk to Trunk Transfer
• Group Partitions
• Fax Messaging

OnviNet Web

OnviNet Web is where end-users can interact with your contact center. You can grant them permissions to update their own account information and notify schedules, view messages and listen to call recordings.

OnviNet ICD

Calls received by the OnviNet switch server are routed via OnviNet ICD to a defined group for effective handling. Callers experience a high level of satisfaction as a result of being routed quickly to an agent most qualified to handle their transaction.