OnviCord Agent

OnviCord uses an innovative client/server Computer Telephony Interface (CTI) technology to support free agent seating, record on demand, and screen capture.

Free Agent Seating

Contact centers using agents at unassigned workstations will be able to associate agents with the calls they handle based on agent login.

We enable you to record on demand, manage free agent seating, and actively append information to your calls using our innovative client/server Computer Telephony Interface (CTI) technology. This breakthrough provides you with the advanced capabilities of a CTI package without requiring the purchase of expensive PBX software and a time consuming and costly implementation.

Record on Demand

If you want individual control over which calls get recorded, OnviCord Agent allows users to turn the recorder on and off at their desktop. However, users that have access to OnviCord Agent do not necessarily have to be given record on demand functionality.

Users can annotate live calls to specify content, account numbers, or flag customer issues. This searchable information helps organize calls and define searches for fast retrieval later.

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