Capture synchronized voice and video recording of desktop activity during customer interactions. Record video in full color or grayscale to expand capacity while maintaining clear image resolution.
Records desktops in full color or grayscale
Grayscale recording reduces network traffic and storage requirements by two-thirds over color
Records up to 100 simultaneous workstations per server under typical settings
Negligible impact on utilization at agent workstations
Live monitoring of both voice and screen activity
Configurable capture and compression rates globally or for individual workstations
Configurable random recording settings
Non-proprietary .avi storage and playback format
Windows 2000 & XP for non-Windows Terminal Server Client environment