Call Recording Software and Screen Capture for Call Center and Enterprises

800.311.3025

OnviCenter Product Suite

OnviCord
Quality & Liability Management

Call Recording

Analytics-based QA

Quality Assurance

Screen Capture

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Analytics & e-Discovery

OnviCall
Customer Interaction Management

OnviNet
Operations Management

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OnviCord Pictora Screen Capture
Capture synchronized voice and video recording of desktop activity during customer interactions. Record video in full color or grayscale to expand capacity while maintaining clear image resolution.
Records desktops in full color or grayscale Grayscale recording reduces network traffic and storage requirements by two-thirds over color Records up to 100 simultaneous workstations per server under typical settings Negligible impact on utilization at agent workstations Live monitoring of both voice and screen activity Configurable capture and compression rates globally or for individual workstations Configurable random recording settings Non-proprietary .avi storage and playback format Windows 2000 & XP for non-Windows Terminal Server Client environment Full Windows Terminal Server Client support

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