OnviCord Persona

Workforce Forecasting and Scheduling 


Manage your workforce efficiently by using concrete data to forecast need and generate the best possible work schedule based on agents' skills to meet pre-set service levels. OnviCord Persona provides the ability for day-by-day optimization.
  • Forecasts agent workloads based on historical data and business records
  • Prepares agent schedules based on availability, skill levels, salary and more
  • Measures agent adherence and compliance to schedule
  • Web portal enables agents to review schedules and change their availability


Contact OnviSource: 800.311.3025 | Email Sitemap


Providers of Affordable Call Center Products & Services

Agent Retention | Call Center Analytics • Optimization • Quality Monitoring • Recording • Solutions • Training | VoIP Recording |
Call Recording • Monitoring | Recording Equipment | Phone Recording | Quality Assurance | Call Recording Software • Systems |
Call Logging | Call Logging Software | Digital Call Recording | Digital Voice Recording | IP Telephony Recording |
Phone Monitoring | Telephone Recording | Telephony Recording Solutions | Performance Management | Voice Recorder Software