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Workforce Management and Scheduling
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Manage your workforce efficiently by using concrete data to forecast need and generate the best possible work schedule based on agents' skills to meet pre-set service levels. OnviNet Persona provides the ability for day-by-day optimization.
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- Forecasts agent workloads based on historical data and business records
- Prepares agent schedules based on availability, skill levels, salary and more
- Measures agent adherence and compliance to schedule
- Web portal enables agents to review schedules and change their availability
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Providers of Highly Affordable Call Center Software Products & Business Process Outsourcing Services
