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Voice and Data Recording and Tracking
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Delivers simple, browser-based access to a robust tool-set that provides everything needed to manage recorded call information quickly and easily. OnviCord
PRO's familiar interface encourages rapid adoption and improved productivity with very little training necessary for users.
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- Records 100% of voice and screen activity
- Interfaces with virtually any PBX, T1/E1 taps, DS3 taps, VoIP
- Scalable with unlimited number of channels
- Call Archiving
- Customizable Reporting
- Crystal Reports® compatible
- Supports Free Agent Seating
Contact centers with unassigned workstations can associate agents' calls based on each agent's login.
- Record-on-Demand
Users with assigned privileges can turn the recorder on and off at their desktops.
- Remote Playback Utility
Supports search and playback of exported recordings outside the central server or network.
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Providers of Highly Affordable Call Center Software Products & Business Process Outsourcing Services
