OnviCall
Customer Interaction Management Applications

OnviCall is a suite of business applications in an easy to use integrated platform for organizations conducting customer interactions over the phone. OnviCall brings together multiple call handling components into a single, cost effective solution for contact centers and teleservices providers.

TeleServ is a proven Telephone Answering Services (TAS) business application. TeleServ utilizes OnviNet components to deliver the automated telephone answering service functionality and management reporting needed to successfully operate a profitable TAS business. TeleServ enables multiple in-house and remote agents to efficiently answer client's calls and dispatch messages through various methods of delivery.

TeleServ's main user window populates call queues, account information, customizable answer phrases, message taking, websites and more, making it easy for agents to access and view all the information needed to handle calls quickly and professionally.

TeleMed is a Telephone Answering Services (TAS) business application that provides resource calendars for doctors, medical practices and other highly scheduled clients. TeleMed can optionally enable clients to conveniently update their account information and on-call schedules online. Additionally, they can retrieve their messages and call recordings where applicable.

TeleCommerce is an order taking and claims processing application. TeleCommerce enables contact centers to take orders for clients as well as process credit card and check payments. An optional inventory management package is available to enable the TeleCommerce user to fulfill orders as well as take orders.

TeleContact is an outbound telemarketing application. Telephone answering services can expand their services and maximize their workforce by performing outbound campaigns during periods of low call volume.

TeleContact includes an auto-dialer function as well as customer database. Auto-dialing eliminates errors and dramatically increases the number of live contacts made each day. Minimal training is required to get inexperienced agents operating efficiently, saving valuable time and resources.

When used in conjunction with OnviTrax AutoAgent scripting, TeleContact drives telemarketing campaigns to completion faster and with a greater number of successfully closed transactions.

OnviCall utilizes OnviNet components to deliver these services.

OnviNet Telephony Server receives inbound calls and routes them to greeting, agents and voicemail. Telephony Server also enables calls to be patched and recorded. ACD and ICD call routing is performed by the Telephony Server to ensure that calls are distributed to properly skilled agents. Telephony Server also supports remote agents via dial-up line or data service.

OnviNet Portal provides greetings and voicemail. Optional dialing and unified messaging capabilities

OnviNet Message Server dispatches messages to fax, numeric and alphanumeric pagers, email, etc.

OnviNet Web is a web server that enables contact centers to offer their clients web access to configure their account and schedules and retrieve messages and call recordings.