OnviCall TeleServ
Teleservices Applications

TeleServ enables multiple local and remote agents to efficiently answer phones and dispatch messages through various methods of delivery.  TeleServ populates call queues, account information, customizable answer phrases, message taking, websites and more, making it easy for agents to access and view all the information needed to handle calls quickly and professionally.

TeleServ Web Portal allows clients to perform self-service functions from anywhere with Internet access.  Users can grant their clients access to their messages and recordings of interactions with their customers. Clients can update their own account information and on-call schedules as needed, saving OnviCall users time and providing clients with 24/7 convenience.

Features:

• Web portal provides client access from anywhere with Internet connection
• Grant client access to view messages and/or listen to recordings
• Client updates can be made to account information, notify and on-call schedules
• Simple user interface

Benefits:

• Generate new revenue with this billable service option
• Offers 24/7 convenience to customers
• Self-service updates save you time and money
• Updates are easy to input and populate immediately