OnviCall Portica
Multi-Media Messaging & Call Handling

Portica is a cost-effective unified messaging and call handling platform with standard greetings, voice mail messaging and other capabilities for digital and analog circuits. Acting as a stand-alone system or interconnected with a PBX, Portica integrates easily with existing services.

Features				Optional Features
		Auto Attendant				Voice Mail
		Multi-User Greetings				SMS 2-Way Text Messaging
		Scheduled Greetings				Dispatch & Messaging Services
		Call Screening				Interactive Voice Response (IVR)
		Follow Me				Intelligent Call Distributor (ICD)
		Trunk-to-Trunk Transfer				Dialer
		Group Partitions
		Fax Messaging

Portica Voice Mail

OnviCall Portica Voicemail is an integrated system capable of receiving, storing and delivering voice messages utilizing three of the most common systems which use standard internet and/or analog protocols: PSTN, PBX or LAN.  Portica VM is capable of supporting PRI, T1 Robbed Bit, as well as analog telephone lines.

As a voicemail system, Portica VM stands out because it supports a virtually unlimited number of mail boxes, making it an ideal solution for small, medium and enterprise-sized applications.

Each mailbox can be 1-16 digits and supports unlimited greetings, messages, group lists, automatic schedule records, and notification templates.  A centralized management console allows supervisors to conveniently manage client mailboxes from virtually anywhere on the network and remotely.

Make more money with these Portica VM features:

• Unlimited custom greetings
• Multiple levels of voice mail with companywide directory
• Personal check-in line to listen to messages and manage mailboxes
• Email notification and voice mail message delivery via email
• Notification to digital to pagers and cell phones
• Record calls outside and inside the voicemail for full client review

Portica SMS 2-Way Text Messaging

Portica SMS provides the best and fastest way for users to communicate with any client, especially those with a mobile workforce.

Features

• Text messages are delivered quickly to cell phone users in minutes
• Provides easy acknowledgment of message receipt
• Delivers echo to confirm receipt within 15 minutes

Benefits

• Build incremental revenue with text messaging service
• SMS is becoming the preferred method of communication
• Runs on existing Dispatch or OnviCall servers
• Provides backup for email messaging and can be used if email service is down

Portica Dispatch and Messaging

Portica offers a variety of options for clients to receive their messages such as pager, email, cell phone, home or office phone and fax.  Portica messaging features for voice, fax and email make it possible for messages to be viewed and archived directly from a networked PC or forwarded to an email address.

Portica ICD

Portica ICD automatically routes calls to an almost unlimited number of local groups, remote groups or mixed groups of agents to ensure that calls are distributed properly to agents with the required skill set for effective handling. Groups can be assigned to accounts with a designated DNIS, ensuring that every call is handled optimally for each client.   Callers experience a high level of satisfaction as a result of being routed quickly to an agent most qualified to handle their transaction.

Portica Dialer

Portica Dialer delivers intelligent predictive dialing for outbound call handling features customizable call management rules, call queue controls and call switching for call forward functions.