Highly affordable Workforce Optimization and Automation (WFO-A) software solutions for contact centers and enterprises

OnviSource offers OnviCenter, a highly affordable suite of Workforce Optimization and Automation (WFO-A) software products. OnviCenter can be purchased in its entirety as a bundled solution, partially integrated or as individual products. OnviCenter is one of the few products in the industry that integrates workforce optimization capabilities with CRM scripted and automated applications. Open architecture supports integration with other third party products and industry standards.

OnviCenter offers these unique capabilities:

• Highly affordable prices, suitable for 4-4,000 seat installations
• A suite of integrated products, offering a cost-effective and one-stop shop in solutions, services and integrations
• One of the few vendors to offer both a suite of workforce optimization solutions integrated with workforce automation capabilities such as scripted CRM and agent automation applications
• Unique operations management capabilities in system redundancy, backup and recovery, operations monitoring, analysis and notifications, and operations continuity measures
• A broad range of third party telecom, CTI and CRM integrations; as well as offering customer interfaces thru data and service portals
• Solutions are offered through both capital purchase or cloud-based services such as managed services and Software-as-a-Service (SaaS)
• OnviCenter is supported by customer lifecycle assistance services, such as free trials, ROI analysis, financial assistance, free telecom audits, full technical live and on-line support, customer focused programs, operations continuity services and free best practices webinars

OnviCenter Product Suite offers the following sets of solutions:

• OnviCord Quality & Liability Management Applications
• OnviSense Analytics & e-Discovery Applications
• OnviCall Customer Interaction Management Applications
• OnviNet Operations Management Applications

Each product set offers a series of cost effective software solutions:

OnviCord Quality & Liability Management Solutions

• PRO - Call Recording and Monitoring
• Pictora - Screen Capture
• Excella - Quality Assurance and Agent Scoring
• Mentora - Agent Scripted Coaching and Performance Management

• Explora - Speech Analytics
• Extracta - Data Mining and Rule-based Knowledge Distribution

• TeleServ - Universal Answering Service and Customer Service Applications
• TeleEnterprise - Custom Scripted CRM Applications, Agent Scripting and Workflow Automation
• Inspecta - Customer Surveys
• Portica
• Unified Communications - VM, Fax, SMS, 2-Way Email, Notifications
• Call Handling - Intelligent Call Distribution, Dialers, IVR
• Message Dispatch

• Persona - Workforce Management and Scheduling
• Ensura - Operations Continuity, Backup & Recovery, Data Portals and Data Management
• Informa - Operations Monitoring, Analysis and Notifications
• Integra - Third-Party CRM Applications and Telecom Product Interfaces and Compliances