Onvify™ is an Integrated and Automated Operational and
Transactional Unification solution for a complete, unified view of your
operation and your customer’s journey through your business
application systems. Onvify gives you a single access
point to display captured and unified operational data or customer
information from one site or many locations. This includes a consolidated
view of enterprises with multiple PBX/ACD configurations. You can
combine and unify all of your enterprise data into an easy to view data
report or data inquiry. No longer will your staff be forced to
waste time on laborious manual data retrieval methods.
Onvify simplifies the task of data retrieval from
transactions that happened seconds ago, or if archived, years ago.
Onvify is part of the OnviCenter
7 Suite, a comprehensive, yet easy to implement and use, unified
set of solutions for delivering advanced Workforce Optimization, Workflow
Automation and Workforce Management for contact centers and back office
functions. OnviCenter 7 solutions are highly affordable for
businesses of all sizes. Products and solutions are available as software
license purchases, cloud services or outsourcing solutions.
Onvify automatically captures, associates, and
unifies pertinent events and data to the entire lifecycle of a
transaction. Enterprises and call centers commonly utilize multiple
platforms and applications to process their transactions and perform
their functions. They may have multiple geographically dispersed
locations and call centers; or they may have outsourced their call
centers to multiple vendors in various locations.
- Onvify Transacta™ is a
Transaction Unification solution that enables combined
information from separate and discrete platforms into a single access
point to view the data; unifying and associating any customer
transaction, event or data received and processed by various platforms
and applications within an enterprise, such as telecom platforms,
Workforce Optimization software, and CRM/ERP applications.
- Onvify Universa™ is an
Operational Unification solution that takes the complexity out
of managing your critical data. Universa gives
you the flexibility to effectively monitor and manage operational
notifications, alerts and applications when thresholds and logics are
reached and activated. Centralizing the presentation, and normalizing
the data and information regardless of the type of the platform
significantly reduces the time, effort, workload, training, costs,
delays and human errors.
- Onvify Ensura™ is an
Operations Continuity solution designed to help you address
today’s complex IT environments and requirements while unifying
and protecting your information and investment in OnviCenter 7
solutions. Ensura is more than a data backup system. It is
a back-up, replication, recovery, redundancy, and load balancing
solution with security, user administration, local and remote location
support all from a centralized console.