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"On View" is your source for OnviSource news
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OnviCenter 6.1.2 Upgrade is Now Available!
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OnviCenter 6.1.2, our latest software release, is the most reliable, feature-rich product we've ever deployed. It includes numerous performance
improvements, features and capabilities.
Access the Release Notes, a Pre-Upgrade Checklist or learn about the Requirements for Migration when you login to our Support web pages,
OnSite.
If you would like to learn more about all that OnviCenter 6.1.2 offers, use the link below or contact Sales at
(800) 311-3025.
Upgrades must be scheduled through the One Call Solution Center at (800) 388-8402.
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Training & Information Sharing Webinars
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OnviSource will conduct more live events this fall to include frequent product training and the latest information about new products and services. Webinars will be free of charge and will cover a variety of topics and news.
Training classes are only available to customers with a current Software Support Agreement.
Training Class Schedule:
September 18th Topic: OnViews Manager
September 25th Topic: OnviCord Agent Evaluation
October 2nd Topic: Configuring Intelligent Call Distribution (ICD)
October 9th Topic: Migrating from Digital Station Side to VoIP
October 16th Topic: OnviCall System Backup & Restoration
October 23rd Topic: Highlighting Call Recording with Searchable Data
Use these links to view a full description of each training session.
View e- Training
Please reply to this email if you would like to submit suggestions for training later this fall.
If you have questions regarding your Software Support Agreement or need to discuss renewal of an expired Agreement, please use this link to contact our Customer Relations Manager, Lea Hays or call her directly at (469) 241-9263.
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Operations Expansion
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OnviSource has invested time and expenditures to improve customer support and operations. This effort began by re-engineering and
streamlining the organization to build a platform of personnel and processes capable of offering quality products and services. OnviSource then expanded the
support organization with 6 new members, including new hires and the transfer of qualified technical personnel from other departments.
It is our commitment to create a strong organization capable of delivering long-term quality services. We recognize that such major changes will
take time and a significant effort on our part. Nevertheless, we are fully prepared and committed to establishing a quality organization.
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Product End-of-Life Timeline |
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OnviSource believes it has a responsibility to its customers to provide communication that identifies those products that have reached an end-of-life state. OnviSource is soon retiring support for call recording hardware DigiVoice version 1 and version 2 and DigiVoiceXE version 1 and version 2.
Planning for replacement now enables you to allocate budget and reduce your liability by avoiding a crisis situation. We want to help you prepare for upgrade and secure ongoing support.
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Special Offer
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Support from OnviSource includes more than just technical support. Gain access to technical documents on our support web pages, live training events and online training videos!
Contact Customer Relations Manager, Lea Hays, at (469) 241-9263 from 8 am - 5 pm CST for more information.
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