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Greetings to our LineMaster, AccuCall and OnviCall customers!
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OnviCenter 5.2 Rollout
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Expanded Release 5.2 Deployment is Under Way
For the past several weeks, OnviSource has deployed OnviCenter
5.2, its latest software release, to a number of customers on a controlled and selective basis. Thus
far, Release 5.2 has been tested and integrated with a wide range of customer-specific networks,
applications and operational functions. Customers have reported positive results with their new upgrade.
Read more about the 5.2 rollout.
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OnviSource Introduces New Service Engineers
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During first quarter of this year, OnviSource ramped up resources in the Service department by
adding four additional service engineers dedicated to technical support.
OnviSource is pleased to announce that Dustin Schroeder, previously a
test engineer, was promoted to Service Supervisor. Justin Smith was promoted to
Technical Support from manufacturing services. New employees, Keith Heavener and
Galon Kanmore
, were brought on board to round out the expanded support staff. All four engineers have been
cross-training on the OnviCenter product suite since January.
OnviSource is proud of the progress these men have made in a relatively short
period of time. Already, they have provided valuable phone support to many OnviSource customers.
Please join us in welcoming them to the OnviSource team! As you can see from survey results compiled
through first quarter, OnviSource is achieving its objective of excellent customer service and support.
OnviSource can best serve you when you communicate your issues through the One Call Solution
Center. Working through this specialized channel assures the fastest resolution to your issues.
Please contact the One Call Solution Center at (800) 388-8402 any time you
require assistance with your system.
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User's Quick Tip: Digital Paging
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If you've experienced difficulty with OnviCall Digital
Paging, OnviSource engineering has provided a few
proven ways to easily set up Digital Paging through
the OnviCall Dispatch Server or Operator.
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Strike Gold at ATSI in Colorado Springs! |
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"Prospect for Excellence" with OnviSource!
OnviSource is gearing up for a great show June 20-22rd! We'll be participating in the CEO Association
meetings as well as hosting after hours events! Come by our booth area to view OnvICenter 5.2
and learn more about our future release, OnviCenter 6.0. Visit with us at booths 23,24 & 31,32.
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Congratulations to Our Winner! |
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Canadian, Anne Lahey, won our Gateway Notebook Giveaway!
Ms. Lahey was thrilled to win the new laptop and remarked, "My kids tell me that the one I presently use
should be put in a museum or better still - buried."
Ms. Lahey is a consultant for HR issues including the implementation of HR/payroll systems. We are
pleased to know that the Gateway will be put to good use in a professional and personal capacity.
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A Message from our Chairman & CEO, Ray Naeini
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While completing a controlled release of OnviCenter 5.2 to our customer base, OnviSource is moving forward with several major initiatives.
Our CRM Program has been successful in improving communication and assisting customers in all aspects of their business.
The CRM Team continues to administer and monitor the deployment of Release 5.2, while directly supporting and resolving customer-specific issues.
A new product development team is working on the future release of OnviCenter 6.X. OnviSource is pleased to introduce OnviCenter Release 6.X (formerly named 5.3 and 5.4).
More about Release 6.X from Mr. Naeini...
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