December 2006

Our Dear Customers;

As part of our continuing efforts in improving our two-way communication with our customers, OnviSource is pleased to announce a series of additional communication tools, as outlined below. The instructions for how to use them are described in various sections of this newsletter.

OnView – We are excited to announce the publication of OnviSource's periodic Customer Newsletter called “OnView”. Our objectives are to develop and maintain an effective, open and constructive two-way communication with our entire customer base through providing them with timely and valuable information; as well as facilitating their feedback and input to our company. Each issue of OnView will provide you with updates and news regarding our company, products, services, sales promotions, and customer-oriented events; as well as reports, presentations and advice by our customers.

OnBoard – We have implemented a new OnviSource bulletin board, called “OnBoard”, to facilitate your direct feedback, product requirements, suggestions, issues or complaints. Registered customers can directly communicate with OnviSource via communicate@onvisource.com . Please note that this email address is not meant to replace our standard customer service contacts, such as the 800 number you use to contact our One Call Solution Center. Be sure that you utilize our standard service contacts for all of your service issues. This email is only set up to receive your thoughts, suggestions and concerns. You can also send us business or operational ideas to be posted for the benefit of all other customers. We will review all of the emails and respond in a timely manner directly or by posting them on our website. This will be a powerful tool for open communication between OnviSource and our customers, as well as between customers themselves.

OnSite – OnviSource is announcing a new customer service website, offering valuable product documentation, software release notes and FAQ. We will provide additional features, such as training and other valuable information in the near future. OnSite will be available to all of our registered customers.

At OnviSource, we do understand that enterprises are continuously faced with challenging tasks while trying to effectively manage customer interactions, transactions and services. Their critical, and at the same time conflicting objectives range from cost reduction to increasing revenues and customer satisfaction, optimizing their labor intensive operation, integrating technologies from multiple vendors and effectively acquiring and utilizing customer intelligence.

Our mission is to enable enterprises to cost effectively manage their customer interactions while successfully fulfilling their conflicting objectives of cost reduction vs. customer satisfaction and revenue growth.

We achieve this goal by providing highly affordable, end-to-end and vertically integrated customer interaction management software and outsourcing solutions that can capture, distribute, fulfill and manage the customer interactions while integrating, automating and optimizing the required functions, processes and resources.

Our latest software release, OnviCenter Release 5.1, as described in detail in this edition, is a major step toward executing our mission. OnviCenter Release 5.1 offers an integrated set of software products:

OnviCall - Delivering Teleservices applications, resource scheduling-dispatching, voice mail, messaging and auto-dialers

OnviCord - Offering call recording, monitoring, VoIP and quality assurance

OnviTrax - Providing a set of agent optimization tools such as auto-scripting.

We have significantly improved the performance of our products in this release and have added additional features in each product. We are currently in process of deploying our Release 5.1 in two phases. First phase, currently in progress, targets new installations and LineMaster conversion customers. Second phase will cover the deployment to all AccuCall customers.

OnviSource is also pleased to inform you that we have successfully completed the integration of three companies acquired in 2005. We have made extraordinary progress in such a major and complex task of integrating and optimizing the business, infrastructure and product s of these three companies . We are continually expanding our staff in products, services and support organizations. OnviCenter software solutions have been expanded with many call center capabilities. Our outsourcing business has been diversified with additional major telecom clients. Our outsourcing services have been awarded a number one ranking in four categories by AT&T in the last 3 years, and we are expecting the same results in FY 2006.

The important fact is that our outsourcing division fully utilizes our own OnviCenter product portfolio, supporting more approximately 60 agents in our own call center. We continuously learn from our own call center operation and convert those lessons into product features and capabilities of OnviCenter. Our own call center is also a valuable place to pioneer and test the new technologies and product features.

We completed 2005 profitably and with a positive cash flow. We are expecting profitability in 2006 and beyond. Furthermore, OnviSource has created market differentiation, business diversification, financial strength and internal synergies by offering both OnviCenter software products and OnviServ outsourcing solutions.

Beyond all, OnviSource has truly been striving for customer satisfaction and loyalty. Our commitment in this area has led us to invest in and implement many customer-focused programs. We have been aggressively analyzing areas for improvement and have been diligently working toward offering better products and services. We are certainly looking forward to the values that we believe will result from our customer communication programs, such as our customer newsletter.

In conclusion, I would like to offer you our commitment to facilitate effective, open and constructive communication; as well as doing our most and commercially feasible efforts to respond to your requirements and to offer you the best products and services.

Sincerely,

Ray S. Naeini
Chairman & CEO