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Season's Greetings to our LineMaster, AccuCall and OnviCall customers!
This is the first in a series of periodic and informative
e-news communications
to keep you abreast of all that's happening at OnviSource.
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OnSite Customer Support Pages
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OnviSource has developed brand new web pages exclusively for our customers. We
refer to this support section of our website as "OnSite".
We have also implemented another channel for communication called “OnBoard” to facilitate
your direct feedback, product requests, suggestions, issues or complaints. Registered customers can
directly communicate with OnviSource via communicate@onvisource.com.
This email address is not intended to replace our standard customer service contact, the One Call
Solution Center, but rather to receive your thoughts, suggestions and concerns. You may also send us
ideas to be posted for the benefit of all other customers. We will review each email and respond
directly in a timely manner. Ultimately, these exchanges will be posted for viewing within the
Customer Support pages on our website. OnBoard will be a powerful tool for open communication
between OnviSource and our customers, as well as between customers themselves.
Register now for a user name and password to gain access to documentation like user manuals, release
notes and help files.
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OnviCenter Release 5.1
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OnviCenter 5.1 is new generation software and was architected to provide performance
improvements and a more efficient platform for all of the products integrated into the suite. Review the
software Release Notes to see exactly what's been done to improve performance and enhance features.
Yet to come... OnviSource is currently working with a handful of TAS customers to convert AccuCall
systems to the latest OnviCall 5.1 version. Upon completion, we will share with you the details of the
conversion process. It is our intention to provide documentation, technical assistance and automated
utilities to make conversion as easy as possible.
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CEO Annual Meeting in Dallas
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Meet us at the 2007 CEO Meeting in Dallas!
OnviSource is looking forward to participating in the CEO Annual Meeting this coming February. To
demonstrate our commitment to the TAS market and our customers, OnviSource is making a more substantial
contribution to this valuable event.
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Kick off the event and enjoy yourself at our cocktail party on February 7th!
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Enjoy the food and ambience of a dinner party in Dallas and hear from Chairman and CEO, Ray Naeini.
We'll provide transportation so you can enjoy the event.
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Get the latest information during the OnviSource Session
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New products, features and business applications
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New support services
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Newly-formed channels for customer communication
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New product roadmap and future releases
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Real World Applications
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Win $250 just like Frank Temonia!
Submit a helpful user tip or let us know how your system helps build your revenue. If we publish your Real
World Application in an issue of OnView, the money is yours!
Frank Temonia, owner of Alternative Answering, has been a long-time user of LineMaster and
AccuCall systems. His experience with AccuCall led him to devise a creative yet simple solution to enable
the receipt of an email from a customer who responds to a message, pager or cell phone call.
Read more, if you would like to know how Alternative Answering solved their problem.
If you have a helpful hint or creative solution regarding the use of our systems share it with us at
communicate@onvisource.com.
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One Call Does It All
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One Call Solution Center is the first point of contact for customer communication, satisfaction and loyalty.
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A Word from our Chairman & CEO
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As part of our continued efforts to improve two-way communication with our customers, I am pleased to
announce a series of additional communication tools. Use the link below to read all about them.
Read more from Mr. Naeini...
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