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Greetings to our LineMaster, AccuCall and OnviCall customers!
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Upgrade to OnviCenter 5.2
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For
the past few months, OnviSource has deployed OnviCenter 5.2, its latest software release, to a
with a wide range of customer-specific networks, applications and operational functions.
Expanded deployment of the new release continues. If you would like to take advantage of all that OnviCenter
5.2 offers, please contact the One Call Solution Center at 800.388.8402 to schedule
your migration or contact Sales at 800.311.3025 to learn more about our fully integrated contact center solution.
Register
for a login to OnSite, our
Customer Support web pages, to access a
Pre-Upgrade checklist and much more!
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OnviSource Expands Call Center Operations
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OnviSource expanded its
call center operations last month with the establishment of a brand new contact center in the Plano
facility. The new call center currently provides outsourcing services for inbound and outbound
programs.
Following an award-winning business model like that used in the Oklahoma call center
operation, the new location has realized immediate success. Plans to employ additional agents are already under
way.
OnviSource call center operations have realized a significant increase in productivity using the
OnviCenter integrated product suite to automate call handling, call overflow, intelligent call routing, agent
workflow and quality assurance. OnviCenter's ability to mine targeted contact lists from multiple
databases has contributed to the success of the outbound programs. OnviSource uses this campaign management capability to identify
new programs that generate more revenue for its customers.
All of the OnviCenter applications operate on a centralized
platform that's managed and viewable in real time from a single, unified desktop.
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User's Quick Tip: OnviCall Checkin Line
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Your customers can use the
OnviCall Checkin Line to easily check messages on their account.
Find out how you and your customers can save time and money using this unique automated
OnviCall feature!
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Communicate with OnviSource |
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OnviSource is very interested
in hearing from you and wants to provide complete support to your operation. We have
developed a Customer Relations Management (CRM) Program to expand support
services beyond technical support. View
a brief video to see all that our CRM Program offers.
If you would like
to provide us with ideas, suggestions, complaints or have an
issue that you feel requires escalation, please contact
our Customer Relations Management (CRM) team at
Any
time you require technical support, please contact our One Call Solution Center (OCSC) at
(800) 388-8402. OCSC representatives will initiate and track support services to be
sure your issue is resolved as quickly as possible.
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OnviSource to Attend Regional Meetings |
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OnviSource will be in
attendance at all CEO Association user group meetings this fall.
We look
forward to meeting with customers in each region and encourage your participation at these
shows.
Western Region Sept. 6-7; Las Vegas, NV
NE Region Sept. 27-28; Providence, RI
SE Region
Oct 18-19; Biloxi, MS
Topics to be covered by OnviSource include:
- Overview of Latest Release, OnviCenter 5.2
- Upgrade Requirements and Implementation
- Upgrading: Pricing and Special promotions
- CRM Program Overview
- Service Contract Coverage
- Future Features of OnviCenter 6.X
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A Message from our Chairman & CEO, Ray Naeini
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The first half of 2007 marks an outstanding set of accomplishments for OnviSource. Thanks to our dedicated employees and loyal customers, we made great progress in all areas of our business and realized profitable growth.
Read more about OnviSource's Success
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