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Explora Speech Analytics Deployed
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OnviSource announced successful deployment of its highly affordable Explora Speech Analytics solution for call centers and enterprises.
Early deployment in a 500-seat call center demonstrated that Explora could mine six thousand recordings (each up to seven minutes in length) in just one to two minutes. Read more.
Benefits to Call Centers:
- Audio search up to 30,000x real time
- Significant time savings for quality assurance teams
- Verbal bookmarking for easy categorization of calls
- Capability to gather valuable business intelligence
- Revenue-generating opportunity as value-added service
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OnviSource Outsourcing Expansion |
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OnviSource announced expansion, acquisition of new contracts and increased hiring for its Business Process Outsourcing (BPO) services division.
OnviSource estimates that forty-one new full-time and part-time call center positions will be added between its two locations over the next few months.
Read our news brief. |
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Simplify OnviCord Admin with LDAP
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OnviCord Release 6.1.3 provides for the use of an LDAP license for MS Active Directory to simplify and centralize user administration.
LDAP allows administrators to enable Windows© user name and passwords to launch OnviCord applications. Users only need to log in to their desktops once.
If you manage a large workforce and want to learn how LDAP can help simplify user administration and improve security, email OnviSource Sales or call (800) 311-3025.
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OnviSource would like to welcome the following employees to our sales and engineering teams:
Mark Langford, Director, Sales
Robert Perduyn, Regional Sales Manager
Mark Renfro, Manager, Engineering
Yousri Said, Senior Service Engineer
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OnviSource continues to update information and documentation on the Customer Support pages of our website. Customers with a current support agreement may access product information and participate in online training.
Request a Login
OnviCord Training this Friday, April 24th and Friday, May 22nd
Register for Training
New Payment Option
Customers renewing their software support agreement now have the option to make payments quarterly.
Contact Customer Relations Manager, Lea Poole, for information regarding your renewal.
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Resellers |
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If you're planning to attend the International Alliance of Avaya Users (InAAU) Conference in Orlando, Florida, look for OnviSource.
InAAU
May 17th-21st
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