OnviSource offers a highly affordable ecosystem of optional or fully integrated suite of workforce optimization and automation (WFO-A) software solutions, customer lifecycle assistance services beyond conventional customer support, and Business Process Outsourcing (BPO) services to contact centers and enterprises. OnviSource’s ecosystem of solutions includes:
OnviCenter WFO-A Software Products
OnviCenter offers highly affordable contact center and enterprise Workforce Optimization and Automation (WFO-A) suite of software solutions to automate, record, analyze and optimize workforce and system operations. OnviCenter provides:
- Workforce Optimization (WFO)
- Call Recording and Monitoring
- Screen Capture
- Quality Assurance, Monitoring, Agent Training, Compliance Management
- Workforce Management and Scheduling
- Speech Analytics
- Data Mining, Profiling and Intelligent Distribution
- Automated Agent Coaching, Scripting and Performance Management
- Customer Surveys
- Workforce Automation (WFA)
- Automation Tools
- Agent & Application Scripting Software Tools & Run-Time Environment
- Automated Applications
- Scripted and Pre-Packaged Customer Interaction Management Applications
- Teleservices, Answering Services
- Inbound Order-Claim Processing
- Outbound Campaign Management
- Automated Communications - Unified Communications
- Voice Mail, Messaging, Dispatch, Notifications, SMS, Dialers, IVR, Call Distribution
- Automated Operations Continuity
- Automated System Operations Monitoring, Notifications and Recoveries
- Unified Workforce Optimization & Automation (WFO-A)
- Unified and Continuous Workforce Optimization and Workforce Automation products to Automate, Record, Analyze and Optimize
- Optional Unification of Various Products from OnviCenter’s WFO and WFA Suite of Software Products
OnviCare Customer Lifecycle Assistance Services
OnviCare services support and assist customers throughout the entire OnviCenter customer experience lifecycle; ranging from evaluations, trials, procurement and deployment of OnviCenter; to services that can assist customers in technical support, operations management and contribution of OnviCenter to their businesses. Finally, it offers the management of product End-Of-Life and the upgrades to the newer technologies. OnviCare services include:
- Business Solutions Services
- Free Trials & ROI Analysis
- Free Telecom Audit and Consulting
- Financing
- IT Services
- Customer-Tailored Professional Services
- Program Management
- Business Support Services
- Customer Technical Support Through a One-Call-Solution-Center
- Direct Executive Communication
- Customer Focused Program
- Customer Service Website
- Customer Service Portal
- Software Updates & Configuration Management
- Business Continuity Services
- Operations Continuity & Assurance Programs
- Operations Control Center Services (OCCS)
- End-Of-Life Management (EOL)
- Business Management Services
- Users’ Professional Communities
- Dissemination of Valuable Business Intelligence
- Free Product, Operations & Business Best Practices Webinars
OnviServ Contact Center Business Process Outsourcing (BPO) Services
OnviServ provides capable, reliable, flexible, compliant, controllable, result-oriented and financially justifiable inbound and outbound outsourcing services in customer interaction lifecycle management.
OnviServ award-winning outsourcing services include:
- Marketing Outsourcing Services
- Market Development & Demand Generation
- Lead Generation
- Target List & Customer Information Data Mining, Profiling and Distribution
- Prospect-Customer Data Base Development & Streamlining
- Outbound Marketing Campaigns
- Customer Surveys
- Sales Outsourcing Services
- Outbound Telesales & Campaign Management
- Inbound Sales & Order Processing
- Inbound Cancellation Prevention
- Customer Retention Programs
- Customer Services
- Help Desk
- Customer Transaction Management
- Back-Office Services
- Order and Transaction Processing
- Order Provisioning
- Transaction Verifications
- Contact Center Services
- Call Recording
- Screen Capturing
- Quality Monitoring & Remote Agent Monitoring
- Target List & Customer Information Data Mining, Profiling and Distribution
- Speech Analytics
Providers of Affordable Call Center Products & Services
