Our Differentiating Factors

OnviSource’s strategy has been centered on creating and delivering unique benefits and differentiations to its markets and customers, including:

Prices
OnviSource’s prices and total cost of ownership for its products and services are highly affordable, flexible and lower than other equivalent solutions; especially when obtained in a fully integrated fashion and from a single vendor.

Workforce Optimization and Automation Software Solutions
OnviSource leads the industry in delivering OnviCenter WFO-A, a suite of Progressive Point, Integrated and Continuous Workforce Optimization and Automation software solutions, offering enterprise-wide benefits, scalability and connectivity to other enterprise systems; even to other vendors’ WFO products in order to preserve customers’ initial investments.

Continuous Cycle of Solutions to “Automate, Record, Analyze and Optimize”
OnviSource delivers one of the industry’s first integration of agent automation, coaching, recording, monitoring, analyzing, informing and calibrating- called OnviCenter Automata – all operating in an automated, continuous, unified and cyclical fashion to deliver end-to-end workforce optimization, automation and calibration.

Customer Lifecycle Assistance Services
OnviSource offers OnviCare, a series of services that support and assist customers throughout the entire customer experience lifecycle; ranging from evaluations, trials, procurement and deployment of our solutions, to services that can assist customers in technical support, operations management and contribution of our solutions to their businesses.

Procurement or Outsourcing Options
OnviSource is one of the unique providers in the industry that offers options to procure software solutions as well as outsourcing customers’ entire or partial call center functions. Company’s OnviServ provides award-winning, flexible and financially justified Business Process Outsourcing (BPO) services that deliver customer interaction lifecycle management with high quality, full compliance and positive results.

True Solutions for Small-To-Med Size Sites; as well as Large Installations
Our solutions are true answers to the requirements of small to med size call center sites, whether owned by small companies or larger enterprises with distributed and multi-site call centers.

Cyclical & Synergistic Business Model
OnviSource is pioneering the call center WFO industry with its unique business model that offers both software and business process outsourcing solutions. Company’s knowledge and competencies in running its viable call center business is transformed into OnviCenter technologies, offering software solutions with real world experience. OnviCenter technologies are then utilized by company’s call center outsourcing services to provide cost effective, high quality, fully compliant and positive results to its outsourcing clients. This cyclical and synergistic business model has broadened OnviSource’s solutions and provided business diversification, financial strength and unique market differentiations.