Many suppliers offer point solutions. Even those who currently provide a set of integrated solutions only offer their products as a series of horizontal functions in a single customer interaction management layer, such as an optimization or application layer. A true cost effective integration and optimization occurs when the customer interaction is managed end-to-end, providing optimization and integration at every vertical level, ranging from voice and data capturing and distribution to workforce and performance optimization and
finally fulfilling the interaction through fully integrated applications.

Other differentiating factors of OnviSource solutions are the following:

• Integration between agents, system resources and administration provides significant productivity and lower costs to manage call centers and customer interactions.
• Our product is significantly lower in price compared to other equivalent solutions, especially when obtained in a fully integrated fashion and from a single vendor.
• OnviSource offers multiple procurement options - capital purchase, hosting or outsourcing.
• Our solutions are also true answers to the requirements of small to med size call centers sites, whether owned by small companies or larger enterprises with distributed and multi-site call centers.
• We offer award-winning and performance-based outsourcing services; utilizing systematic and integrated technologies, agent performance improvements,
  closed-loop business process management and fully equipped facilities.