OnviServ Business Process Outsourcing (BPO) Services

OnviServ offers capable, reliable, flexible, controllable, compliant, result-oriented and justifiable contact center Business Process Outsourcing (BPO) services.

OnviServ contact center Business Process Outsourcing services include:

• Marketing Services
• Market Development & Demand Generation
• Lead Generation
• Target List & Customer Information Data Mining-Analytics
• Data Base Development & Streamlining
• Outbound Marketing Campaigns
• Customer Surveys

• Sales Services
• Outbound Telesales & Campaign Management
• Inbound Sales & Order Processing
• Customer Retention Programs

• Customer Services
• Help Desk
• Customer Transaction Management
• Concierge Services

• Back-Office Services
• Order and Transaction Processing
• Order Provisioning
• Transaction Verifications

• Contact Center Services
• Call & Screen Recording
• QA & Remote Agent Monitoring
• Data & Target List Mining-Profiling
• Speech Analytics

OnviServ delivers contact center Business Process Outsourcing services that are:

• Capable
• Broad Range of Call Center Outsourcing Services
• Inbound-outbound campaign management, sales, marketing, back office, customer services, customer retention
• Advanced In-House Technologies & IT
• Powered and driven by highly advanced technologies of company’s own OnviCenter software products, utilizing recording, QA, speech analytics and other optimization-automation software solutions provided by OnviCenter
• Data mining to produce best and optimized target lists and campaign actionable knowledge
• Continuous Business Process Management
• Continuous cycle of “Organize, Transact, Record, Analyze, Optimize”
• Capable of mining and analyzing the transactions and target lists to optimize each agent’s interaction, and using the results in a continuous cycle of execution improvement
• Full Back Office Services
• Order processing & fulfillment
• Validation, Compliance Management, QA
• Speech and Data Analytics-Reporting
• Client-tailored customer services
• Workforce Development Program
• Staffing, Orientation, Training, Retention, Performance Management, Continuous Improvements 
• Infrastructure
• Dual call center locations and Ready-to-Expand facilities in Oklahoma and Texas
• Training facilities
• Dual data centers and IT facilities

• Reliable
• Company has been successfully offering outsourcing services since 2000
• Has successfully provided award-winning outsourcing services to major Fortune 50 companies
• Provided high degree of compliance, results and quality in delivering services to clients
• Produced quality order processing and timely accurate reports

• Flexible
• Flexible Program Options
• Any combination of programs can be selected by clients, offering outsourcing services that match client’s requirements
• Flexible Program Scaling
• Flexibility in ramp-up/Ramp-down, program size and number of agents during the course of the program
• Flexible Program Pricing
• Flexible pricing models, ranging from performance-based-only to fix-only or a hybrid pricing.
• Controllable
• Client-controlled Program management
• Client-specific reports, KPIs and remote visibility
• Clients have the capability to virtually and remotely observe and interact with the call center operation
• Client remote agent monitoring & interaction

• Compliant
• Track record of compliance
• Advance automated technologies in call recording and screen captures
• Internal QA and Compliance management

• Result-Oriented
• Award-winning track record of delivering positive results
• Performance-based pricing
• Formal programs for performance measurements and improvements

• Justifiable
• Affordable prices
• Progressive payments tied to ramp ups
• Flexible compensations
• Rapid ROI recognition