Our Track Record

• We have a track record of success
• We offer multiple solutions
• We manage the entire process
• OnView's 360° Real-Time Reporting
• Project & Client Relation Management
• Quality Assurance & Compliance
• We produce more with less
• Productivity through Advanced Technology
• Highly Qualified Management and Agents
• We provide flexible solutions
• Flexible Pricing
• Flexible Business Arrangements
• Flexible Workforce
• We protect and improve your brand and customer experience
• Exceptional Customer Care

OnviSource Has Two Complementary Business Units

Business Solutions Division
OnviServ Inbound-Outbound-Blended Call Center Outsourcing Services

OnviServ provides a series of award-winning and proven call center outsourcing services for telemarketing, customer services, customer retention, customer transaction management, back-office operations and campaign management.

OnviServ delivers track record of success and compliance through a series of tailored solutions, advanced in-house technologies, a skilled workforce and flexible business arrangements from customized pricing to partnership programs.

Our agents are better qualified and more highly trained than agents in traditional call centers. Their high skill level combined with our powerful advanced technology enables us to consistently generate more value and take advantage of every opportunity. We handle “tens of thousands” of inbound, outbound and blended calls for customer service interactions daily such as account services, billing inquiries, up
sell/cross sell opportunities, retention and order provisioning.

Enterprise Solutions Division
OnviCenter 6, a Next Generation Software Suite

Highly affordable, fully integrated call center software products for workforce optimization, agent transaction automation, call handling optimization and prepackaged business applications; virtualized for today's distributed enterprises.

OnviCenter 6 provides software solutions to optimize and automate the call center workforce. Solutions include call recording, call monitoring, quality assurance, screen capture, workforce management-scheduling, agent auto-scripting and e-coaching. OnviCenter 6 pre-packaged business applications automate workflow for Teleservices, Order Processing, Medical & Emergency Applications and Telemarketing. Its call handling features offer Intelligent Call Distribution (ICD), voice mail, messaging and auto-dialers.

OnviCenter 6 is a scalable technology that cost effectively supports call center installations from under 10 to over 500 seats. OnviSource supports OnviCenter 6 products with a unique and customer relationship management program, called CRM; offering a One-Call-Solution-Center, customer focused programs, free training webinars, a partnership program and more.