OnviSource's mission is to pioneer the industry in offering an ecosystem of highly affordable solutions
to contact centers and enterprises consisting of:
OnviCenter Products, a suite of optional or fully integrated workforce optimization AND automation (WFO-A) software
OnviServ Services, justifiable, compliant and result-riented Business Process Outsoutcing (BPO) and Managed Services
OnviCare Support, customer lifecycle assistance services beyond converntional customer support |
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"Speech analytics is the only tool that extracts full value from their massive volumes of archived voice interactions. It should be a
standard application in every contact center. Unfortunately, most speech applications are too expensive or too complex for the small to
mid-size organizations that comprise over 90% of all contact centers. With Explora, OnviSource makes speech analytics easy to use and
affordable for contact centers of all sizes." |
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Dick Bucci, Senior Consultant, The PELORUS Group |
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