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OnviSource delivers highly affordable and integrated Workforce Optimization and Customer Interaction Management software and award-winning outsourcing solutions.
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| OnviCenter 6 Software Solutions |
| Call Center Software Product Suite |
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Workforce Optimization |
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Call Recording, Quality Management, Compliance Management,
Workforce and Performance Management |
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Agent Transaction Automation |
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Automated Management of Agent's Screens, Workflow, Scripts,
Communication, Coaching and Compliance |
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Call Center Business Applications |
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Teleservices, Medical, Emergency, Order Processing, Telemarketing |
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Virtualization and Optimized Call Handling |
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Automated Distribution of Calls and Applications
for Distributed Locations,
Agents and Virtual Call Centers |
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| OnviServ Outsourcing Solutions |
Performance-based services in hosting, ASP and outsourcing
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Telemarketing & Campaign Management |
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Retention, Win-Back, Up-Sales, Cross-Sales |
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Customer Services & Transaction Management |
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Surveys, Support Programs, Disposition, Updates, Regulatory Compliance |
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Order Processing & Provisioning |
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Order Processing, Quality Assurance, Provisioning, Revenue Management,
Order Adherence
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